ABOUT US
We are proud to serve our customers on their event needs as for their suit color , their shirt color and tie design .we specialize on providing the best quality , price ,fit and service for our suits and accesories . we started this business back on 2023 with the dream of becoming well known brand , bring something new to the mens suit business and best satisfacion to our customers . More than just selling suits we are a business that brings solutions to our custmers for their special events and attire needs.
General Questions, Email & Phone Contact
SIZING & FITTING QUESTIONS
Please refer to our size information found [here] or use our virtual sizing tool for a size recommendation.
CUSTOM SIZING
we can only alter pants to the length of 30" inseam and 32" or you can send us your specific length we charge $15 extra for hemming the pants
PURCHASING INDIVIDUAL JACKETS OR SUIT PANTS
You can message us for pricing and availability to create your custom order.
HEMMING
All suits come with unfinished bottoms. we can only alter pants to the length of 30" inseam and 32" or you can send us your specific length we charge $15 extra for hemming the pants or you can alter with your local tailor . (if suits have being alter by customer request then we can do no refunds , returns or exchages extricly .
YOUR CREDIT CARD NOT WORKING ON OUR WEBSITE?
Please ensure that the billing address on your order matches the information on your credit card account.
If your credit card cannot be processed, please call the card issuer’s customer service number on the back of your card.
Your credit card company may need to speak with you before they authorize your purchase.
CONTACT US
Customer service hours: Monday - Friday 9:00 a.m. - 5:00 p.m. Pacific Time, excluding holidays.
For all general questions and questions about an existing order, please email us at elnellaformalwear@gmail.com.
Any order-related questions or issues must be emailed to us within 14 days from the purchase date.
We will do our best to respond to you ASAP, but please allow up to two to four business days for all responses.
We reply to every email we receive except for unsolicited marketing, collaboration, sponsorship emails and emails about order modification or cancellation.
Please only send one email per inquiry.
Please do not send multiple emails — this will put you to the back of the queue.
Duplicate emails will be disregarded.
If you do not see a confirmation email or a reply from us, please check your spam folder and make sure your inbox is not over quota.
If you have any sizing questions not answered on our sizing page, please feel free to call us at (213) 446-9559 or email us at elnellaformalwear@gmail.com.
Our phone support is only for sizing questions and customer orders (for custum ordders payment might taken by phone or square link ).